What is the full form of BPO? why does stand for..

BPO:Business process outsourcing.

BPO stands for Business process outsourcing. It is a contract of a company to an outside provider of services or business processes.Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs). It is a cost-saving measure that allows companies to outsource the non-core tasks.

Business process outsourcing, or BPO, is a business practice in which one organization hires another company to perform a process task that the hiring organization requires for its own business to operate successfully.Organizations engage in business process outsourcing for two main areas of work: back-office functions and front-office functions.
BPO is a contract of a company with the third party or an outside provider of services with respect to its operations and responsibilities of business processes. It is a cost-saving measure that allows companies to outsource the non-core tasks of its business. Outsourcing of routine or peripheral business functions is in vogue and At Present, there is hardly any multinational company which is left untouched from outsourcing its business operations. Over the time, Business Process Outsourcing (BPO) has gained ample importance, by providing services related to customer support, technical support, marketing, human resources etc.


Back-office functions -- also referred to as internal business functions -- include accounting, information technology (IT) services, human resources (HR), quality assurance (QA) and payment processing. Front-office functions include customer relation services, marketing and sales.

In addition to outsourcing an entire functional area, i.e., HR, organizations outsource specific functions in those areas -- for example, payroll.

Over the decades, the business process outsourcing industry has expanded to offer an extremely wide range of functions and services to organizations.

The breadth of functions that can be outsourced today spans from conventional back-office tasks, such as accounting, data processing and payroll processing, to digital services, such as social media marketing, and to customer support roles, such as call center operations.

Although organizations generally outsource noncore functions, they do indeed still outsource critical tasks, such as customer service, financial services and IT operations. Organizations also outsource strategic tasks, such as data mining and data analytics, both of which have emerged as essential elements for digital transformation and for competitive advantage in a digital economy.

Difference between BPO and Call Center.

BPO is an organization which is responsible for performing a process of another business organization. It is used to save the cost or gain the productivity. On the other hand, Call center is a part of client's business. It involves handling telephone calls. It is used to solve customer's complaints and requests over telephone calls

Some of the acronyms related to BPO (Business Process Outsourcing) are:

EPO - Engineering Process OutsourcingITO - Information Technology Outsourcing
KPO - Knowledge process outsourcing
LPO - Legal process outsourcing[21]

RPO - Recruitment process outsourcing